Privacy Policy
Privacy Policy
Effective Date: 13 August 2026
NovaBath (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we may collect, use, store, and protect personal information when you visit our website, contact us, request a quotation, or use our services.
NovaBath provides bathroom and kitchen renovation, design, fitting, installation, refurbishment, plumbing, tiling, electrical, heating, waterproofing, and related services in Dublin and surrounding areas.
1. Information We May Collect
Depending on how you interact with us, we may collect personal information such as:
- Your name
- Telephone number
- Email address, if you provide it
- Property or project address, if required for your enquiry or quotation
- Details about your bathroom or kitchen project
- Information contained in messages or enquiries you send to us
- Information you provide when requesting a quotation or consultation
- Any photographs or other information you voluntarily provide about your project
- Information relating to communications between you and NovaBath
When you visit our website, certain technical information may also be collected automatically by the website or its underlying services. This may include information such as your IP address, browser type, device type, and pages visited.
2. How We Collect Your Information
We may collect information when you:
- Contact us by telephone
- Contact us through WhatsApp
- Submit an enquiry or quotation request through our website
- Contact us by email
- Request a consultation
- Discuss a renovation or installation project with us
- Provide information during the quotation or project process
- Browse or interact with our website
You should only provide personal information that is relevant to your enquiry or project.
3. How We Use Your Information
We may use the information you provide to:
- Respond to your enquiries
- Contact you regarding your requested services
- Provide quotations
- Arrange consultations or site visits
- Understand your project requirements
- Plan and deliver renovation or installation services
- Communicate with you during a project
- Provide customer service
- Manage our business relationship with you
- Improve our website and services
- Maintain appropriate business records
- Protect the security of our website and services
- Comply with applicable legal or regulatory requirements
We will only use your personal information for legitimate and relevant purposes.
4. Legal Basis for Processing
Where applicable, we process personal information under one or more of the lawful bases provided by the General Data Protection Regulation (GDPR).
These may include:
Consent
Where you have provided consent for us to use your personal information for a particular purpose.
You may withdraw your consent at any time where processing is based on consent.
Contract or Steps Prior to a Contract
We may process information where it is necessary to provide a quotation, arrange services, or fulfil our obligations under an agreement with you.
Legal Obligations
We may process personal information where processing is necessary to comply with a legal or regulatory obligation.
Legitimate Interests
We may process information where it is necessary for our legitimate business interests, provided that those interests do not override your privacy rights.
5. Contact and Quotation Information
If you contact NovaBath or request a quotation, the information you provide may be used to respond to your enquiry and discuss your requirements.
For example, we may use your contact details to:
- Contact you about your enquiry
- Discuss your renovation requirements
- Arrange a consultation
- Provide or discuss a quotation
- Arrange a site visit
- Communicate about an ongoing project
We do not sell your personal information.
6. WhatsApp Communications
NovaBath may communicate with customers and prospective customers through WhatsApp.
If you choose to contact us through WhatsApp, information you provide through that service may be used to respond to your enquiry and communicate with you about our services or your project.
WhatsApp is a third-party communication platform and is subject to its own privacy policies and terms.
NovaBath does not control how WhatsApp processes information on its platform.
7. Sharing Your Information
We may share personal information where reasonably necessary to operate our business, provide our services, or comply with legal obligations.
Depending on the circumstances, this may include sharing information with:
- Service providers who assist us in operating our website or business
- Contractors or other parties involved in delivering your requested project, where necessary
- Professional advisers
- Legal, regulatory, or government authorities where required by law
We will only share information where there is a legitimate reason to do so.
We do not sell, rent, or trade your personal information.
8. Third-Party Services
Our website may use third-party services or technologies that help with website functionality, security, communications, analytics, or other website features.
Where third-party services process personal information on our behalf, we expect appropriate measures to be taken to protect that information.
Third-party websites and services may have their own privacy policies, and you should review those policies where applicable.
9. Cookies
Our website may use cookies or similar technologies.
Cookies are small files that may be stored on your device when you visit a website. They can be used to help websites function, remember preferences, improve performance, or understand how visitors interact with a website.
Cookies may include:
Necessary Cookies
These may be required for certain website functions to operate correctly.
Functional Cookies
These may allow the website to remember certain preferences or provide additional functionality.
Analytics Cookies
Where used, these may help us understand how visitors use the website and improve its performance.
Marketing Cookies
Where applicable, these may be used for marketing or advertising-related purposes.
Where consent is legally required for non-essential cookies, appropriate consent will be requested before those cookies are used.
You can also manage or delete cookies through your browser settings.
10. Data Security
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no website or method of electronic transmission or storage can be guaranteed to be completely secure.
You should also take reasonable precautions when communicating personal information online.
11. How Long We Keep Personal Information
We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The length of time information is retained may depend on:
- The nature of the information
- Whether you become a customer
- Whether we need the information to provide services
- Legal or regulatory requirements
- Accounting or record-keeping requirements
- The resolution of disputes or legal matters
When information is no longer required, we will take reasonable steps to delete or securely dispose of it.
12. Your Data Protection Rights
Under applicable data protection law, you may have rights including:
- The right to request access to personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of personal information in certain circumstances
- The right to request restriction of processing in certain circumstances
- The right to object to certain processing
- The right to data portability in certain circumstances
- The right to withdraw consent where processing is based on consent
- The right to object to direct marketing
These rights are subject to applicable legal conditions and exceptions.
If you wish to exercise any of these rights, please contact NovaBath using the contact details below.
13. Direct Marketing
If NovaBath sends marketing communications, we will do so in accordance with applicable data protection and electronic communications laws.
Where consent is required, we will obtain appropriate consent before sending marketing communications.
You may request that we stop sending marketing communications at any time.
14. Children’s Privacy
Our website and services are intended for general use and are not specifically directed at children.
We do not knowingly seek to collect personal information from children through our website.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
15. Links to Other Websites
Our website may contain links to third-party websites or services.
NovaBath is not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, business practices, or applicable legal requirements.
When changes are made, the updated version will be published on this page together with a revised effective date.
17. Contact Us
If you have any questions about this Privacy Policy, want to request access to your personal information, or wish to exercise any of your data protection rights, please contact NovaBath.
NovaBath
Phone / WhatsApp: +353 89 438 6454
Website: https://novabath.ie/
NovaBath provides bathroom and kitchen renovation services in Dublin and surrounding areas.
18. Complaints
If you have concerns about how your personal information has been handled, we encourage you to contact us first so that we can try to resolve the issue.
You also have the right to lodge a complaint with the relevant data protection supervisory authority in Ireland, the Data Protection Commission (DPC).
For further information, visit:
Last Updated: 13 August 2026